Return Policy
Thank you for choosing Kcoyn! We value your satisfaction and want to ensure your experience with our products is enjoyable. Please carefully read our return policy to understand your options.
1. Returns
1.1 Eligibility Criteria
To be eligible for a return, your item must be:
- Unused
- In the same condition as when you received it
- In the original packaging
Items must be returned within 30 days of the original purchase date.
1.2 Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
1.3 Refunds
Upon receiving and inspecting your return, we will send you an email to notify you of the status. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
1.4 Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as refunds may take some time to be officially posted.
If the issue persists, please contact us at [email protected].
2. Exchanges
2.1 Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected] with product details and the defect. We will guide you through the exchange process and provide instructions for returning the item.
3. Contact Information
If you have questions about our Return Policy, contact us at [email protected] or call us at (+1)239 719 1252.
4. Shipping Address for Returns
Kcoyn
1942 Broadway St. STE 314C Boulder CO 80302, United States
Please note that customers are responsible for return shipping costs, except in cases of defective or damaged items.
Additional Information:
- We recommend using a trackable shipping service for returns.
- Refunds may take varying amounts of time to reflect, depending on your financial institution.
Note: This Return Policy is subject to change without notice. It is the responsibility of the customer to check this page for any updates.