Return Policy

Return Policy

Thank you for choosing Kcoyn! We value your satisfaction and want to ensure your experience with our products is enjoyable. Please carefully read our return policy to understand your options.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, your item must be:

    • Unused

    • In the same condition as when you received it

    • In the original packaging

Items must be returned within 30 days of receipt.

1.2 Non-Returnable Items

Certain items are non-returnable, including:

    • Gift cards

    • Downloadable software products

    • Health and personal care items

1.3 Refunds

Upon receiving and inspecting your return, we will send you an email to notify you of the status. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

1.4 Late or Missing Refunds

If you haven’t received a refund yet:

    • Check your bank account or credit card statement.

    • Contact your bank or credit card company, as refunds may take some time to be officially posted.

If the issue persists, please contact us at info@kcoyn.com.

2. Exchanges

2.1 Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at info@kcoyn.com with product details and the defect. We will guide you through the exchange process and provide instructions for returning the item.

3. Contact Information

If you have questions about our Return Policy, contact us at info@kcoyn.com or call us at (+1)2397191252.

4. Return Address

Please contact customer service to match the nearest return address for you.

Please note that customers are responsible for return shipping costs, except in cases of defective or damaged items.

Additional Information:

    • We recommend using a trackable shipping service for returns.

    • Refunds may take varying amounts of time to reflect, depending on your financial institution.
5.Cancellation Policy
We understand that sometimes you may change your mind. If you want to cancel your order, please contact us as soon as possible. Here is our cancellation policy:
 
5-1. Cancellation conditions
Cancellation time limit: If your order has not been shipped, you can apply to cancel the order within 24 hours.
Exceeded cancellation: Once the order enters the shipping process, cancellation will become impossible. In this case, you can refer to our return and exchange policy for return processing.
 
5-2. Cancellation process
Step 1: Please contact us in time via info@kcoyn.com and provide the order number and reason for cancellation.
 
Step 2: If the order has not been processed, we will cancel your order and arrange a refund for you within 24 hours.
 
6.Dispute Resolution Policy
We attach great importance to customer feedback and suggestions. If any disputes or problems arise during the shopping process, please refer to the following dispute resolution policy:
 
6-1. Customer Support
If you have any questions or dissatisfaction with the purchased goods, services or orders, please contact our customer support team first. We will respond within 3 working days after receiving your complaint or feedback and do our best to resolve the problem.
 
6-2. Dispute Resolution Procedure
Negotiation: We encourage the resolution of disputes through communication and negotiation. If the two parties reach a consensus within a reasonable time, we will handle it according to the agreement.
Mediation and Arbitration: If the dispute cannot be resolved through negotiation, you can choose to go through a professional mediation agency or arbitrate in accordance with local laws. 

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